Privacy Policy

We may collect information you provide directly, information collected automatically, and information from third parties.

• Identity and contact data: name, email, phone, address, date of birth, government ID where required for verification.
• Account and application data: roster applications, brand inquiries, portfolio links, social handles, bios, media, and communications.
• Commercial data: billing details, transaction history, and records related to partnerships or purchases where applicable.
• Technical data: IP address, device identifiers, browser type, operating system, referral URLs, and usage logs.
• Marketing and communications data: preferences, survey responses, and support correspondence.
• Cookie and analytics data as described in our Cookie Policy.

• Operate, maintain, secure, and improve the Services.
• Review applications, manage roster relationships, and facilitate brand partnerships.
• Communicate with you about inquiries, applications, updates, and marketing where permitted.
• Process transactions, billing, and account administration.
• Detect fraud, abuse, security incidents, and violations of our terms.
• Comply with law, enforce agreements, and protect rights, safety, and property.
• Create aggregated or de-identified data for analytics and business purposes.

Where applicable under privacy laws such as PIPEDA, GDPR, or UK GDPR, we process personal information based on one or more of the following: your consent; performance of a contract; compliance with legal obligations; protection of vital interests; and our legitimate interests in operating and improving the Services, provided those interests are not overridden by your rights.

We do not sell personal information. We may share information in the following circumstances:

• Service providers and processors who assist with hosting, analytics, email, payments, security, and operations under contractual confidentiality obligations.
• Affiliates and platform partners, including SGSuperFans and related entities, where necessary to provide monetization, account, or roster services you request or authorize.
• Business partners with your direction or consent, including brands, sponsors, venues, or collaborators involved in campaigns.
• Legal and safety disclosures when required by law, court order, or governmental request, or to protect rights, safety, and integrity.
• Corporate transactions such as mergers, acquisitions, financing, or asset sales, subject to appropriate safeguards.

The Services may link to or integrate with third-party websites, platforms, payment processors, and social networks. SG does not control third-party privacy practices. Your use of third-party services, including SGSuperFans, is governed by their own policies. We encourage you to review those policies before providing information.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to satisfy legal, accounting, tax, dispute resolution, enforcement, and recordkeeping requirements. Retention periods may vary based on data type and legal obligations.

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure. You use the Services at your own risk and are responsible for safeguarding your credentials.

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, or request portability of your personal information. You may also have the right to lodge a complaint with a supervisory authority.

To exercise rights, contact us using the details below. We may verify your identity before responding. We will respond within timeframes required by applicable law.

California residents may have additional rights under the CCPA/CPRA, including rights to know, delete, correct, and opt out of certain sharing. We do not sell personal information as defined by California law.

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you believe a minor has provided information, contact us and we will take appropriate steps to delete it.

We may process and store information in Canada, the United States, and other countries where we or our service providers operate. Those countries may have different data protection laws. Where required, we implement appropriate safeguards for cross-border transfers.

We may update this Privacy Policy at any time. Material changes will be posted on this page with an updated effective date. Continued use after changes constitutes acceptance unless applicable law requires otherwise.

Privacy questions or requests: help@shilohsgroup.com or info@shilohsgroup.com. Mailing address available upon request.