Refund Policy

Unless required by non-waivable applicable law, all sales are final. SG does not provide refunds, credits, or exchanges except as expressly stated in this policy or required by law.

• Event dates, venues, lineups, schedules, and programming are subject to change without notice.
• If an event is canceled by SG and not rescheduled, SG may, in its sole discretion, offer a credit or refund method for the face value of the ticket, excluding fees, service charges, and third-party costs.
• No refunds for partial attendance, late arrival, voluntary withdrawal, travel costs, or change of personal circumstances.
• Lost, stolen, or duplicated tickets may be invalidated at SG's discretion.

Digital downloads, subscriptions, access passes, and online services are non-refundable once delivered, activated, or accessed, except where required by law.

Purchases made on SGSuperFans or other third-party platforms are governed by those platforms' refund and chargeback policies. SG is not responsible for third-party refund decisions.

Unauthorized or fraudulent chargebacks may result in account suspension, denial of future access, and recovery of fees, costs, and damages permitted by law. Contact us before initiating a chargeback so we may attempt resolution.

Management, consulting, campaign, and professional service fees are non-refundable unless expressly stated in a signed agreement. Deposits and retainers may be non-refundable.

Nothing in this policy limits rights that cannot be waived under applicable consumer protection laws in your jurisdiction.

For questions, contact help@shilohsgroup.com with your order details. Approval of any exception is at SG's sole discretion.